What Services Do We Offer?
ND Macleod seeks to provides expert Business IT support. Whether your company uses a PC or a Mac, we have a strong team of highly skilled technicians covering every stage of the technology lifecycle. We can:
- Provide support if you have a major disaster and help get you back on your feet.
- Take care of your portable appliance testing, PC and printer maintenance.
- Offer any level of cover you the customer requires.
We cover the Western Isles from Barra to Ness and are perfectly placed to assist.
As part of the training plan all our Technicians are required to carry out customer specific training, whether in house or with our customers. We are also working towards all our engineers achieving A+ certification followed by the Microsoft Certified Systems Engineer (MSCE) qualification.
All Technicians are required to complete Disclosure Scotland and once we receive back a clear response they are issued with Company ID to enable them to go onsite with customers. All Technicians are also covered by confidentiality agreements and we are more than willing to sign Non-Disclosure agreements (NDA) to cover any specific customer requirements.
How Qualified Are Our Staff?
About IT Support
Within our premises in Stornoway we operate an IT Support service, we offer expertise and advice whatever the enquiry. Customers will have the opportunity to discuss their needs as they look to meet their computer support requirements.
Our Technical Team consists of five highly qualified and experienced engineers.
We Aim To:
- Provide the very highest standard of customer service without compromising on value for money. We achieve this by listening to you, our customers, and adapting to meet your needs.
- Provide solutions to all your IT technical requirements. We achieve this by analysing the systems of our customers and making recommendations that are in their best interests.
- Ensure you the customer has the latest quality equipment from household names such as Canon, Xerox and Fujitsu Siemens all at extremely competitive prices.
- Operate in a consistent and professional manner. We understand that each customer has their own unique business needs. Every job we undertake is important to us and we take pride in what we do. No matter the size of task we will endeavour to fulfil your expectations.
- Provide you with a quality after care service. We pride ourselves on looking after your business requirements and giving you peace of mind.
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